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Selected Reading Suggestions
Books To Help You Now
We want to help you help yourself first. Many insurance claims can be resolved without involving a lawyer. That is one reason our website provides short articles with tips for addressing issues common to insurance claims.
For the same reason, below we offer books that have helped us or others. We urge you to consider reading them yourself.
Making Insurance Claims
A pioneer in bringing bad faith claims against insurance companies, William Shernoff provides many helpful pointers in this easy-to-read book. You can also learn from some of his war stories.
How to Make Insurance Companies Pay Your Claims: And What To Do If They Don't
Negotiating Disputes
Most insurance company claim handlers are professional negotiators. Some must try to resolve dozens of claims each month, because not all disputes can or should go to court. So they probably have more practice than you. But that doesn't mean you can't learn. Out of the many, many books on negotiation strategy, here are some of the best.
The Intelligent Negotiator: What to Say, What to Do, How to Get What You Want--Every Time
Bargaining for Advantage: Negotiation Strategies for Reasonable People 2nd Edition
Dealing With Conflict
Insurance claims often produce conflict. Here are some books with useful ideas on working through disputes in ways that avoid unnecessary conflict. They also might help keep you from internalizing disputes.
The first two offer powerful, concrete, organized steps toward maneuvering though important, emotionally-charged issues. The third helps reframe and understand what may appear as conflict on the surface.
Crucial Conversations: Tools for Talking When Stakes are High
The Magic of Conflict: Turning a Life of Work into a Work of Art
Crafting Arguments
Insurance companies sometimes face thousands of claims a month. Making your claim and reasons for coverage stick out can be tough. This amazing book offers simple, concrete steps for making any message more memorable.
Made to Stick: Why Some Ideas Survive and Others Die
Writing To Persuade
Although directed to lawyers, we nevertheless found Bryan Garner's book so helpful, we recommend it to anyone who has write persuasively.
The Winning Brief: 100 Tips for Persuasive Briefing in Trial and Appellate Courts
Some of the most effective persuasive writing comes from the advertising industry. Out of many books on the subject, here are some with more concrete advice.
How to Write a Good Advertisement
Tested Advertising Methods (Prentice Hall Business Classics)
Web Copy That Sells: The Revolutionary Formula for Creating Killer Copy Every Time
Selling the Invisible: A Field Guide to Modern Marketing
Starting And Running A Small Business
Many of our clients and potential clients are small and medium-sized business owners who face insurance problems. Although not related directly to collecting on coverage, we offer a few books below to help you find the right niche for and run a small company.
Positioning: The Battle for Your Mind, 20th Anniversary Edition
Purple Cow: Transform Your Business by Being Remarkable
Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant
